We are always available to perform professional technical support or preventative and protective maintenance of your machines.

To be assured that your Forstner, CIDAN or Thalmann machine work optimally and long life, CIDAN Machinery Group has a global aftermarket organization with professional technical support that perform preventive and corrective maintenance, provide spare parts, installation of machines, education and training of owners, operators and dealers.
CIDAN Machinery Group provides additional education and training in programming and machine operations for our customers. The training is aimed at those that would like to make full use of the machines’ potential. Dealers have an adapt program with education and training to fulfill customer demands on maintenance and support.

Please contact us for installation, preventive and corrective maintenance or with technical support needs.

Parts Direct Support Line: (770) 695-7228
Service Direct Support Line: (770) 678-7776
Email/Create a Support Ticket: [email protected]

Service

Technical support

At CIDAN Machinery Group not only take pride in the quality of our machines but also prioritize the importance of customer service and support. Professional technical support is always available to perform preventative and protective maintenance, provide spare parts, installation, education and training of each machine for the operators, owners and dealers.

Spare parts

Our spare parts department can supply you with genuine CIDAN, Forstner and Thalmann spare parts, both large and small. Contact our spare parts department by phone: (770) 695-7228 or fill in the spare parts form.

Reservdelar
service agreement with cidan machinery group

Service agreement

We offer our customers favorable service agreements to ensure optimal efficiency and avoid long downtimes with high costs.

Control system upgrade

We have developed solutions that allow you to upgrade your old control system to a new one. Our machines have recognized long mechanical lives, but we have reached the end of the road in terms of the electronics for some of our early control systems. To increase the operational reliability of the machine, we recommend customers to upgrade the control system. Click on “Read more” for information on which control systems apply and which solutions we offer.

styrsystem prolink till göteneds kantvikmaskiner mot vit bakgrund

Machinery training

We offer additional education and training in operating your machine and programming the control system. Perfect for both experienced users who want to utilize the full potential of the machines and newly hired personnel who need a solid foundation.